Brass and sterling silver naturally oxidize over time with exposure to air and water. This chemical reaction can be easily removed with a metal polish, such as Flitz or Goddard, and a polishing cloth. We also have customers who prefer to use either lemon juice or baking soda for a more natural polishing method.
To keep from constant polishing we advise keeping your jewelry away from water as much as possible, to dry it when it does get wet, and to keep it in a dry air tight place when not wearing.
In Store Purchases:
We accept exchanges or store credit within 15 days of purchase for all unworn merchandise, with receipt.
We accept returns and exchanges within 15 days of receipt on all unworn jewelry. You will be credited in full, minus all shipping charges. We do not pay for return shipping.
We reserve the right to deny unreasonable repairs, returns, and exchanges.
All custom and sale pieces are final sale and may not be returned or exchanged.
All items will ship within 2-7 business days. Each pieces is handmade in our Oakland studio. If you need a piece sooner please send us a note below or call 510-289-6002. We answer the phone Tues - Sat: 11-6, Sun: 11-5, and Monday we're closed.
We do not do returns, repairs or exchanges on sample sale items. All online sample sale orders will be sent 3 to 10 days from placing the order.